Terms

Terms of Use

Last updated: June 1, 2026

These Terms of Use (“Terms”) govern your access to and use of the services offered by BrandFramer

By purchasing any service through brandframer.com (the “Website”), you accept these Terms in full.

1. Our Services

BrandFramer provides fully digital branding and design services. Depending on what you order, this may include:

  • Logo and identity packages,
  • Brand strategy and creative assets,
  • Animation add-ons,
  • Priority / express delivery options,
  • Bespoke design work agreed on a case-by-case basis.

Everything we deliver is digital.

2. Orders & Payment

  • Projects are paid in full before any work starts.
  • We accept card payments and PayPal.
  • We begin work only once payment has cleared and been confirmed.
  • If a payment fails or can’t be verified, we’ll ask you to confirm it before going further.

We may cancel an order where payment can’t be verified.

Currency: unless stated otherwise, prices and charges are processed in USD. Any conversion fees, exchange-rate differences, or extra charges from your bank or payment provider are your responsibility.

3. Timelines

  • First concepts are typically shared shortly after you complete your project brief.
  • Larger brand deliverables start once the logo is approved and your brief is complete.
  • Express add-ons move your project up the queue where available.

Timelines are estimates and may occasionally shift due to circumstances outside our control. If an express add-on can’t be honored, only the express fee is refunded.

4. Revisions

The number of revision rounds depends on your package:

  • Entry package: a set number of rounds (specified at checkout),
  • Higher packages: unlimited revisions on the chosen direction.

Revisions apply to the selected concept only. Brand-new directions or work outside the original scope may be quoted separately.

5. Your Responsibilities

By ordering, you agree to:

  • give us accurate, complete information,
  • complete any required brief or intake form,
  • respond and give feedback within reasonable timeframes,
  • confirm you hold the rights to any names, text, or material you submit to us.

We don’t check trademark availability or the legal ownership of names you provide — that responsibility is yours. We may decline any request involving copyrighted, trademarked, or otherwise unauthorized material.

6. Intellectual Property

Ownership of the final, approved deliverables passes to you once both of the following are true:

  • payment has been received in full, and
  • the final files have been delivered.

We retain ownership of everything that isn’t part of that final hand-off, including unused concepts, drafts, working files, and presentation materials.

We may feature completed work in our portfolio and marketing. If you’d rather we didn’t, just tell us and we’ll respect that.

7. Fonts, Mockups & Stock Assets

  • Logos are designed from scratch for you.
  • Mockups are for presentation purposes only.
  • Some deliverables may rely on licensed fonts or stock imagery, which stay subject to their original licenses.

Where commercial reproduction requires an extended license, obtaining it is your responsibility.

8. Refunds

Refunds are governed by our Refund Policy. By ordering, you confirm you’ve read and accepted it.

9. Chargebacks & Disputes

Please contact us before opening any chargeback or payment dispute. If a chargeback is filed without first reaching out:

  • work on the project is paused immediately,
  • we reserve the right to contest the claim, and
  • access to files and services may be suspended.

Disputes we can show to be fraudulent may result in a permanent refusal of service.

10. Cancellation

  • You can cancel before work begins.
  • Once first concepts are delivered, at least one revision must be completed before refund eligibility applies, per the Refund Policy.

11. Inactivity

If we don’t hear from you for 20 consecutive calendar days, the project may be closed as complete: the work is delivered as-is and is no longer refundable.

12. Trademark Disclaimer

We don’t guarantee that any design can be registered as a trademark or will receive legal clearance. Trademark registration is your responsibility; we recommend consulting a qualified IP professional if you wish to pursue it.

13. Limitation of Liability

To the fullest extent allowed by law:

  • we aren’t liable for indirect, incidental, consequential, or special damages,
  • we aren’t responsible for business losses, lost profits, marketing results, or third-party production errors, and
  • our total liability never exceeds the amount you paid for the service in question.

14. No Warranties

Services are provided “as is,” without warranty of any kind. We make no guarantee as to commercial performance, brand success, legal clearance, or compatibility with third-party platforms.

15. Termination

We may refuse service or end a project in cases of abuse or harassment, fraud, or breach of these Terms.

16. Changes to These Terms

We may update these Terms at any time. The updated version takes effect once posted on the Website.

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